FREQUENTLY ASKED QUESTIONS

To reserve your event with us, simply fill out the Denver or Chicago reservation form on our website. Click on “Book a Party” and fill out the form. If you have questions, please send us an email! Once we have received your reservation form, we will send you a confirmation email as soon as possible. Please keep an eye out for it, as it may end up in your Spam folder! The confirmation email will review the details of your reservation.

You will hear from your performer by Wednesday evening, the week before your event. They will send an email introducing themself, and outlining the flow of the party. You will be able to ask them questions, share information about the birthday child, and inform them of anything they need to know!

If for some reason you need to cancel an event we will work with you to find an alternate date. If you decide to cancel and do not reschedule your event, a $50 cancellation fee will be retained.

Events over 20 miles from our location will incur a travel fee of $10.00. Each 5 miles beyond 20 miles will cost an additional $5.00. If there is a travel fee, it will be included in your total due. If you reserve more than one performer, an additional $5.00 will be added. Performers keep the entire fee to cover their fuel, travel time, and car use.

Additional Character for a 30-Minute Visit: $120Additional Character for a 45-Minute Visit: $130.00Additional Character for a 60-Minute Visit: $150.00Additional Character for a 90-Minute Visit: $175.00

You may book a performer for your outdoor event, except when the temperature exceeds 90 degrees Fahrenheit or the event space is wet from a recent rainfall. Our performers reserve the right to move locations if the weather is too extreme. Have a backup location inside, just in case the weather does not cooperate. Please provide the performer with a shaded and cool location (they are in heavy costumes and wigs) and a clean chair to sit in. Avoid all standing water and mud. Performers in heels cannot perform safely on grass, dirty, or mulch.

Our entertainers are highly skilled and trained in their art, and their job begins far before they arrive at your event. They research and study the characters, rehearse the songs, recreate character-specific makeup, and more. To show your appreciation, you are welcome to tip them appropriately. Although it is appreciated, it is never expected! Typically, gratuity ranges from $20 and up per performer, per event.

Our characters can visit nearly any location! In the past we have visited private homes, rec center party rooms, neighborhood clubhouses, library event rooms, parks, etc. As long as there is a quiet area with enough room for the children to spread out, our characters can make their magic!

Our performers will arrive with everything they need for a magical party. The only exception is a cup of water and some paper towels for hand painting, if it is included in your party package. Usually they only need enough space for the children to spread out comfortably!

For parties 60 minutes and longer, our performer will bring child safe candy prizes to give out to the children. They will also bring a special gift for the birthday child that they will “win” at the end of the game. This is a small, non-edible gift. The gift will be themed to your character and may change based on availability.

Yes! In our 10 years of experience, we have found that children of all genders can enjoy any character if they are given the opportunity! While our activities may be themed to that character, they are gender-neutral in practice and can accommodate all children at the party. Our performers are experienced and talented and can help include everyone during their visit.

Address the performer by their character name at all times.If you want to surprise the birthday child, be sure they are expecting a special guest. This way, you can avoid tears if they are overwhelmed when the character arrives.Be sure to ask adult guests to keep their voices low. We have perfected our magical activities over 16 years, and you don’t want to miss any special moments!Be sure there is a parent supervising in the same room as the performer. If children misbehave, please intervene before the character needs to stop the performance.Be sure to let your performer know about what you have planned, special details about the birthday child, etc… This will help the performer prepare and make the party even more memorable.

If the weather becomes dangerous with heavy snow, our manager will contact you before your event to discuss options. We do everything possible to make sure you have a performer for your event, but the safety of our performers and your guests is our priority! Inform guests as soon as possible before your event if you are still planning on holding the party so that they can prepare.

We will make every effort to ensure your child and guests are treated with the utmost care. Wands and Wishes Occasions is not responsible or liable for any accidents or damages, staining of skin, clothing, hair, or allergic reaction due to face paint. Our face paint is non-toxic, professional paint. It is the responsibility of the parents/guest to inform us of any dietary restrictions, or food allergies in advance of the event.

Please fill out the reservation form on our website to reserve a date and time. Our Fairy Godmother will then send you a confirmation email with the details of your reservation. If you are interested in hiring a mermaid for a special event please email info@wandsandwishesoccasions.com.